London
Expressbnb and its sister company corporateproperty finder are totally fraud companies. Their promoters, Karen and Craig are fraud too. Please do not get into any business with them. I have invested in their properties and now stuck. They are not even responding back or ready to talk anything. Stay away from them and their properties. They have advertised these properties on Booking.com and Airbnb. I am getting touch with them to remove their listings as well.
My experience with this firm was just unbelievable. A guest was advised to leave a bad review after Expressbnb messed up the booking. One guest turned up to find the place hadn't been cleaned at all. The keys started being left in key box outside however I wasn't actually told any of this until a guest informed me. I was then told "this works better for both of us"!
Really pleased with the service we receive from this company. Very hands on service and have helped us out of tight spots and situations with our Airbnb and Trip Advisor guests many times. Our boiler broke last week and they rushed around with a couple of electric fires to ensure our guests could keep warm. And another time, a group of our guests managed to snap the main lock key in the door. They weren't even managing our property at this stage, but still went out to help our guests at 1am in the morning.
1. I have filed a complaint to the Police as an owner and resident in Wimbledon against Aurelien Miel who is director and co founder of Expressbnb with Karen who are hosts of a flat in my building following a serious incident after being threatened by him with Grievous Bodily Harm to cause me physical injury following complaints I made about the company. I was also subjected to homophobic insults and personal attacks and this matter is being handled by the police. It is shocking and disgraceful behaviour by a company which gives itself such high ratings.
Really great apartment, exactly as described. Communication with Karen was easy and straightforward. She is a great host. The apartment could not have been nicer - clean, warm and with all the conveniences you would expect - dishwasher, washer/drier, widescreen tv with cable channels. There is even an onsite gym! I cannot recommend this property enough and the great service received from Karen and her team.
AVOID!! I stayed in one of Expressbnb's apartments in Salford Quays (Manchester) in December. On arrival, Aurelien showed us around the apartment and all five of us heard him saying that previous guests had damaged the blinds in the lounge so we should not use them. I was then charged £120 on my credit card for damage to the blinds! Calls, emails and text messages were initially answered but as soon as I pointed out what Aurelien had told us, all communication stopped. Shockingly unprofessional! We booked through booking dot com, and interestingly Expressbnb are no longer taking bookings through booking dot com, but I see they are on other platforms e.g. ebookers
